FAQ
How long before you see results?
From the very first use, you may notice a less puffy face, a more defined contour, and a fresher glow. Used regularly (3 to 5 times a week), the effects become more visible in 7 to 14 days:
- Clearer complexion
- Less “puffy” features when you wake up
- Sharper facial contours
- Less water retention
How to apply it?
1. On clean, dry, or lightly moisturized skin.
2. Always brush outward from the face and downward toward the neck.
3. Use very light pressure, as if you were caressing your skin.
4. Duration: 3 to 5 minutes is sufficient.
Tip: remember to breathe deeply, as the lymphatic system responds better to relaxation.
What makes this brush better than a regular gua sha?
Unlike traditional gua sha:
- No complex techniques to master
- Does not leave redness or marks
- Faster and gentler: 3 minutes is enough
- Suitable for all skin types, even the most sensitive
- Promotes pure lymphatic drainage rather than muscle massage
Do not use if...
- You have active inflammation, a skin infection, or open wounds
- You have recently had injections (Botox, fillers) — wait 2 to 3 weeks
- You are in the post-operative period following cosmetic surgery (unless advised by a doctor)
- In case of serious lymphatic conditions, seek medical advice
When is the best time to use it? In the evening or in the morning?
Morning: ideal for reducing puffiness and restoring a fresh complexion.
Evening: perfect for relaxing and supporting the elimination of toxins during the night.
Should I use it with a serum?
No, it works very well on dry or lightly moisturized skin.
However, you can apply a toner or mist for added glide and a soothing effect.
Avoid serums that are too oily or sticky, as they can accumulate in the bristles.
How do I clean the brush?
1. Gently rinse the bristles with warm soapy water after each use.
2. Pat dry, then leave to dry with the bristles facing downwards.
3. Once a week: disinfect with mild alcohol or diluted white vinegar.
4. Do not immerse completely in water—the wooden base (if applicable) must remain dry.
What is the delivery time?
Delivery takes between 7 and 12 days.
How long does it take to receive a tracking number?
It takes 2-3 working days.
Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their order. Please contact us if you do not receive it within 24 hours.
How can I pay?
We accept most payment methods, including Visa, Mastercard, PayPal, Google Pay, Apple Pay, Shop Pay and many others.
Is payment secure?
Yes. The security of our customers' information is one of our top priorities, so please be aware that the banking transactions carried out are 100% private and secure.
If I'm not satisfied with LumaBrush, can I get my money back?
Of course, your satisfaction is very important to us, which is why we offer a 60-day guarantee.
What are the conditions of the guarantee?
To qualify for a refund, you must meet the following conditions:
1. The LumaBrush must be in good condition (no cracks or physical damage).
2. If this condition is met, please contact our support team at support@getlumabrush.com.
Where can I contact you for further information?
You can contact us at support@getluma.com